DealerCare
More than Support. A True Partnership.
When you choose HBS Systems, you get more than a software provider—you get a partner who stands with you at every step. DealerCare is our commitment to delivering an exceptional customer experience through fast, expert support, tailored onboarding, ongoing training, and the type of partnership you can only get from a right-sized company with a customer-first mindset who truly knows your business.
Unparalleled customer care dealerships depend on.
From day one implementation to ongoing training, our team is committed to your success. Explore what dealers say about working with a partner who shows up, solves problems, and understands their world.
HBS Systems is very easy to use and easy to get around in. The custom financials make it easy to look at all 13 locations on one consolidated screen, and if needed, I can look at each location for further analysis.
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The advancements I’ve seen in just the 1st year at HBS Systems are more than our previous provider did in a 30-year period. Customer support has been really responsive and helpful. I couldn’t be more pleased with my choice to switch to HBS Systems.
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I’d recommend HBS Systems to any equipment dealer; it’s a great system that saves time, decreases errors, and allows our team to improve upon customer service by providing real-time information within the software.
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HBS Systems worked with me to get everything set up in a way that works best for us with new hardware. They even sourced and ordered parts that are unusual for us. Any dealer looking for a DMS should call HBS Systems.
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We were impressed with HBS Systems when we made a request specific to our dealership. Their team expedited the programming process to upload a short-notice store addition into the business system. I’d recommend to any dealership to take take a look at HBS Systems.
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Raising the standard for customer support.
Award-winning support
Our commitment to customer success has earned us two Stevie Awards for Customer Service, recognizing the exceptional care our team delivers every day. It’s more than a badge—it’s proof that every interaction, every call, and every solution reflects our values of trust, partnership, and excellence.
Industry experts who understand your world
Our support team isn’t made up of generic software reps—they’re industry veterans, many who’ve worked inside equipment dealerships and understand your workflows firsthand. They don’t just answer questions; they guide, advise, and help you solve real operational challenges.
Fast, responsive help when you need it
With consistently fast response times, often within 15 minutes, DealerCare ensures your team gets the help they need without delay. Whether it’s a quick question or a complex issue, we respond with urgency, clarity, and expertise—keeping your dealership running smoothly and efficiently.
Built on long-term partnership
We maintain industry-leading CSAT and NPS scores, a reflection of satisfied, long-standing customers who trust us as their long-term partner. DealerCare is grounded in our customer-first philosophy, ensuring your success shapes every decision we make.
CSAT Score
Our Customer Satisfaction (CSAT) score measures how happy our customers are with the support and service they receive from HBS. We consistently earn top marks, reflecting our commitment to fast, friendly, and effective support that keeps your dealership running smoothly.
NPS Score
Our Net Promoter Score (NPS) shows how likely our customers are to recommend HBS Systems to other dealerships. A high NPS, like the one HBS means our partners trust us, value our solutions, and believe in the strength of our long-term partnership.
Training that transforms performance.
DealerCare isn’t just support—it’s enablement. We provide in-depth, practical training that empowers every team member to get the most out of NetView ECO and your dealership’s operations. From personalized configuration and onboarding, to live training sessions with your own dealership data, to HBS Academy, our online learning management system, DealerCare ensures your team works faster, smarter, and with greater accuracy across every department, while minimizing downtime.
Tailored Onboarding & Configuration
Every dealership is different—and your onboarding should be too. DealerCare provides a guided, personalized rollout process with:
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Department-specific setup
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Workflow optimization
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Customizable training that works with your business needs
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Migration of key business data
Custom Training On Demand
Every dealership has unique workflows, teams, and challenges—that’s why we offer personalized, on-demand training designed around your needs. Whether you’re onboarding new employees or looking to sharpen specific department skills, these paid training sessions provide focused guidance delivered online or on-site.
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Tailored to your dealership’s goals, workflows, and processes
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Ideal for new employees or evolving team roles
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Available online or in-person for maximum flexibility
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Led by seasoned trainers who understand dealership operations
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Designed to drive accuracy, efficiency, and stronger system utilization
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Learning Zone User Conference (Annual Event)
Each year, we bring dealership teams together for immersive, hands-on training. What makes it unique?
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Training using your own dealership’s real data, ensuring accuracy and relevance
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Sessions are led by seasoned HBS trainers who understand both the software and the industry
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It’s a powerful opportunity to sharpen skills, solve workflow challenges, and connect with peers
HBS Academy: Learning Management System
As your ongoing training hub, HBS Academy gives your team access to structured, on-demand learning through our online Learning Management System (LMS), including:
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Role-based, self-guided learning paths
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Training videos and walkthroughs
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Completion certifications
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New feature training
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Continuous updates as NetView ECO evolves
Building better dealerships.
