How Bobcat of New York Accelerated Operations and Streamlined Rental with HBS Systems
Executive Summary
Bobcat of New York, a multi-location compact construction equipment and rental dealership serving the New York Metropolitan area, needed a modern, unified system to replace their disconnected databases and outdated VPN-based software. With frequent employee turnover and change-resistant staff, ease of use was essential. By choosing HBS Systems’ NetView ECO, Bobcat of New York consolidated operations, modernized workflows, accelerated rental and parts efficiency, and achieved uninterrupted uptime across the business—resulting in dramatic productivity gains and measurable time savings.
About Bobcat of New York
Bobcat of New York is a long-standing, full-service compact construction equipment and rental dealership with more than 80 years serving the New York Metropolitan region. With multiple locations, a strong rental business, and a high-velocity parts and service operation, the dealership requires reliable, fast, and intuitive technology to support its teams. Their business relies heavily on speed, accuracy, and uptime to meet customer expectations in one of the most competitive construction markets in the country.
The Challenge
Bobcat of New York faced several operational bottlenecks:
- Multiple disconnected systems causing inefficiencies
- Outdated, unstable VPN-based software slowing productivity
- High staff turnover and team members resistant to change
- A need for an intuitive, easy-to-learn system
- Inefficient rental workflows and parts processes
- Lack of real-time visibility across the dealership
Objectives
- Centralize all dealership operations into one modern, unified DMS
- Dramatically improve rental billing and contract processing
- Enhance parts management accuracy and speed
- Reduce administrative time and end-of-month workload
- Increase team adoption with a clean, intuitive system
- Eliminate downtime and reliance on unstable VPN connections
The HBS Systems Solution
After a 20-year search evaluating 15 different DMS providers, Bobcat of New York selected HBS Systems’ NetView ECO—the only solution meeting all of their rental, parts, usability, and operational requirements.
HBS Systems implemented a tailored version of NetView ECO designed around Bobcat of New York’s real-world workflows. The clean, modern interface, dealership-specific configuration, and real-time reporting tools empowered leadership and frontline staff with immediate visibility across all aspects of the business.
“HBS Systems has afforded us the ability to focus on the business instead of being tied down to an archaic system.”
—Sage Prigozen, CFO, Bobcat of New York
Implementation Highlights
- Seamless transition from multiple disconnected systems
- Immediate improvements in rental workflows and parts processes
- High staff adoption due to NetView ECO’s ease of use
- Uninterrupted uptime from day one
- Strong support and responsive training from HBS Systems
“The advancements I’ve seen in just the 1st year at HBS Systems are more than our previous provider did in a 30-year period.”
—Sage Prigozen, CFO, Bobcat of New York
Results
%
Rental contracts processed 75% faster
%
Parts ticket creation time reduced by more than 50%
%
100% uptime with seamless performance
Time Saved
Month-end accounting time reduced to under one hour
Real-Time Insights
Real-time data visibility across leadership and operational teams.
Time saved
Stock order uploads saving hours every week
“There is no question our processes have sped up and we now have real-time information on all aspects of our business. In addition, the employees love it so that’s a nice cherry on top.”
—Sage Prigozen, CFO, Bobcat of New York
Key Takeaways
- Seamless transition from multiple disconnected systems
- Immediate improvements in rental workflows and parts processes
- High staff adoption due to NetView ECO’s ease of use
- Uninterrupted uptime from day one
- Strong support and responsive training from HBS Systems
Ready to reduce downtime, streamline operations, and equip your dealership with a modern, future-ready dealership management system?
Connect with our Enterprise Solutions Consultants to see how HBS Systems can help your dealership succeed.
HBS Systems is very easy to use and easy to get around in. The custom financials make it easy to look at all 13 locations on one consolidated screen, and if needed, I can look at each location for further analysis.
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The advancements I’ve seen in just the 1st year at HBS Systems are more than our previous provider did in a 30-year period. Customer support has been really responsive and helpful. I couldn’t be more pleased with my choice to switch to HBS Systems.
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I’d recommend HBS Systems to any equipment dealer; it’s a great system that saves time, decreases errors, and allows our team to improve upon customer service by providing real-time information within the software.
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HBS Systems worked with me to get everything set up in a way that works best for us with new hardware. They even sourced and ordered parts that are unusual for us. Any dealer looking for a DMS should call HBS Systems.
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We were impressed with HBS Systems when we made a request specific to our dealership. Their team expedited the programming process to upload a short-notice store addition into the business system. I’d recommend to any dealership to take take a look at HBS Systems.
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HBS Systems delivers dealership management solutions built for agricultural, construction, rental, and specialty-equipment dealerships. For more than 40 years, the company has helped top-performing dealership groups across North America unify operations and improve profitability through NetView ÉCO, a secure, scalable, web-based platform that connects every department and every location.
As the largest privately owned DMS provider, HBS Systems combines enterprise-grade technology with personal, partner-first support. Dealerships gain real-time visibility, seamless OEM integrations, continuous innovation, and dedicated onboarding and training designed to strengthen performance across the entire organization. With SOC -2 Type II certification, 24/7 protection, and access to dedicated virtual data centers, HBS Systems gives dealers the confidence to grow without compromise.
To learn more about HBS Systems and its dealership management solutions, visit hbssystems.com.
About Bobcat Company
Bobcat Company is a worldwide leader in the manufacturing and distribution of compact equipment. Headquartered in West Fargo, North Dakota, Bobcat offers a complete line of compact equipment, including skid-steer, mini track, and compact track loaders; excavators; VersaHANDLER® telescopic tool carriers; utility vehicles; Toolcat™ utility work machines; compact tractors; small articulated loaders; zero-turn mowers; attachments and implements. As a global brand with a worldwide network of dealers and distributors, Bobcat is the industry’s original innovator, beginning in 1958 with the first compact machine and predecessor to the skid-steer loader. Bobcat continues to lead the industry by offering quality product solutions and technologies to empower people to accomplish more. For more information, visit Bobcat.com.
Certain specification(s) are based on engineering calculations and are not actual measurements. Specification(s) are provided for comparison purposes only and are subject to change without notice. Specification(s) for your individual Bobcat equipment will vary based on normal variations in design, manufacturing, operating conditions, and other factors.
Bobcat®, the Bobcat logo, and the colors of the Bobcat machine are registered trademarks of Bobcat Company in the United States and various other countries. Certain specification(s) are based on engineering calculations and are not actual measurements. Specification(s) are provided for comparison purposes only and are subject to change without notice. Specification(s) for your individual Bobcat equipment will vary based on normal variations in design, manufacturing, operating conditions, and other factors.
Bobcat®, the Bobcat logo, and the colors of the Bobcat machine are registered trademarks of Bobcat Company in the United States and various other countries.