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Did
you know?
The average response time
to 99.7% of our support calls is just 6
minutes when not taken live. Rapid
Response is a primary goal for the
Support Group. There's no more wondering
if anyone got your message.... |
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Customer support and service is one of the most critical areas
to review when selecting a system or solutions provider. Rapid,
accurate responses to your questions and needs help keep your
business operating at peak efficiency. Your investment in
systems is substantial and at times, keeping those systems at an
operational maximum requires a team effort. HBS Systems excels in this
area with a carefully crafted set of services coupled with a
dedicated staff of trained specialists and technicians working
together to help you spend more of your time running your
business and less time figuring out how to run our systems.
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News Flash! |
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The HBS Systems ECLIPSE Dealer Portal
is now
online exclusively for HBS Business System customers! Searchable Knowledge
Base, FAQs, Documents, News, Payroll Tax Tables, Account
Information and much more. Available 24/7, 365 days a year, this
powerful resource supplements the industry-leading support
provided by HBS Systems.
Click here
for complete ECLIPSE Information |
Important Considerations
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Staffing
- HBS has both software application specialists and hardware
technicians to address the full range of system needs you
may encounter. Many other companies send you elsewhere for
hardware or operating system support, places that don't
understand your business. We also realize that our staff
must be easy to understand on the phone, not only in
communication skills, but also in avoiding overly-technical
computer jargon. |
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US and
Canadian Offices - HBS offers full
support, training, and installation services from offices
located in both the
US and Canada. |
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Hours
- Support is available from 7AM-7PM CST Monday - Friday.
Many holiday schedules are covered by the US or Canadian
offices since most national holidays are different.
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Hardware Maintenance - HBS can
provide hardware maintenance on your system, meaning you
have a single source of support for both hardware and
software. |
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Remote
Diagnostics - HBS Support personnel can connect
to your systems with diagnostics modems or an Internet VPN
to help resolve problems. |
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Training
- Each support and training specialist as well as our
hardware technicians undertake regular classroom training to
keep on top of the latest software and hardware updates and
information. |
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Industry
Experience - Many HBS staffers have come from the
dealership world or the Equipment Manufacturers themselves.
This "inside" perspective translates into better products
and services for you. |
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Courtesy Call Back - No matter how busy the
Support Group gets, each one of your calls or e-mails is
returned with a Courtesy call back letting you know we have
your call/e-mail and that a specialist will be with you
ASAP. |
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Learning Zone Seminars - You and your staff can
attend our regularly scheduled training classes in our
training center, the Learning Zone. Increased training on
our products and applications will always pay dividends back
at the dealership. |
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On-Site Training - You can schedule a training
session at your dealership to help keep your staff up to
date on the latest changes or get a new member of your staff
up to speed on the system. |
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Call Tracking System - HBS utilizes an internally
developed application, customized exclusively for our
customer base, that tracks and coordinates all of your calls and
service history. |
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Change
Request Tracking System - HBS utilizes an
internally developed web application customized exclusively
to track all program change requests, whether they have been
requested by you or internally. Quality control testing,
documentation, and release information is processed through
this system. |
 
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