At HBS Systems, we believe the installation of your new Dealership Management System is just the beginning of our relationship. We are committed to providing you with outstanding customer service and ongoing educational opportunities to ensure that you realize the maximum return from your system investment.
Ongoing Support
HBS Systems provides unparalleled support to our system users through two fully-staffed support offices - one located in Richardson, Texas and the other in Stratford, Ontario, just outside of Toronto.
One thing that sets HBS Systems apart from all other vendors is that many of our support specialists have dealership backgrounds and hold college degrees in accounting or a related field. They understand your business and the unique operational issues within the dealership environment. This saves a tremendous amount of time in resolving any questions you may have because you won't have to explain how a dealership works.
We routinely rotate our staff between in-office support and onsite installation and training in the dealership. Our goal is for one of our experienced support specialists to answer your call and address your questions in a single phone call. In the event that we need to follow-up with you later, we utilize a computerized call tracking system to log your call and to provide our entire support organization with access to your situation. This maintains continuity and ensures that your support needs will be met.
Another advantage of maintaining support offices in two countries is that HBS Systems offers reciprocal support during most national holidays. When the US office is closed in observance of a US holiday, the Canadian office provides live support services to both Canadian and US dealerships. The opposite is also true. When the Canadian office is closed in observance of a Canadian holiday, the US office provides live support services to both US and Canadian dealerships.
These a just a few of the many reasons dealerships cite HBS as having the best support organization in the industry.
Educational Opportunities
HBS Systems offers ongoing educational opportunities for your employees and staff where they can learn about the powerful, advanced features of your dealership application software.
These sessions are held in the Dallas, Texas and Stratford, Ontario Learning Zone faciltiies and typically provide both basic and advanced system user training in Parts Inventory, Service Management, or Accounting. Much like the initial system training, you will utilize your own dealership data in these classes.
The Learning Zone provides an environment where you can relax and enjoy the dedicated training and education programs developed specifically for equipment dealerships. You’ll head back to the dealership fully armed with all kinds of new information and ideas to help your business become more profitable.
At HBS Systems, we believe completion of the installation and training process is only the beginning of a long-term relationship between your dealership and our company. Our job is to continually develop and introduce new technologies to provide your dealership with a competitive advantage in your local market.
We look forward to working with you for many years to come.
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